Shipping Policy

Domestic Shipping Policy

In-stock items are typically shipped from Bangkok, Thailand, within 1–3 business days (Monday–Friday), depending on current order volume.
Shipping and delivery operations are conducted only on business days (Monday–Friday, 9:00 AM – 6:00 PM ICT+7).
Orders placed after 2:00 PM ICT+7 on Friday, or during weekends, will be processed on the next business day.
A shipping confirmation email with tracking details will be sent once your order has been dispatched.

You will receive a shipping confirmation email with tracking details once your order ships.

Shipping timelines may be impacted by holidays (Thai holidays like Songkran in April, and international holidays like Chinese New Year & Christmas.
Once payment has been confirmed, orders are shipped directly from our factory warehouse in Thailand within 1–2 business days.
Orders are normally shipped within 2-3 business days in Bangkok and Metropolis, and 3-5 business days in rural areas.

We offer free shipping for all orders over THB 1,500 via KEX or Thailand Post, except for bulky items such as heavy bags.
For orders totaling less than THB 1,500, a shipping fee of THB 100 will be applied. Delivery will be handled via KEX or Thailand Post.
For customers located in Bangkok, we can arrange same-day delivery via Skootar or Grab. The delivery fee is THB 300. The same-day delivery option will appear at checkout for eligible lightweight shipments.
Same-day delivery orders must be placed before 12 PM and are not available on weekends.

If you have an urgent request, please contact our staff directly.

Please contact us immediately if your package arrives damaged. Photos of any damage (product and packaging) must be provided within 5 days of delivery in order to initiate a claim with the shipping company.

Please double-check your shipping address and contact information. We are not responsible for incorrect shipping details entered at checkout.
A Thai phone number (+66) is required for delivery. Without it, your order may be delayed as the courier will not be able to contact you.
All orders are subject to verification for accuracy and payment validation. For security purposes, we may request additional information.